We're here for you 24/7.
Need help with the InRide app? Whether you are a rider with questions about your trip, or a captain needing help with onboarding, we're here for you.
Headquarters
8522 King Fahad Rd, Al Muhammadiyah Dist., Riyadh 12363 – 4207, Saudi Arabia
Business hours
Sunday to Thursday, 9:00 AM to 5:00 PM. Emergency support is available 24/7 inside the app.
Submit a support request.
Fill out the form and our support team will get in touch with you shortly.
Frequently asked questions.
Quick answers to common questions about using InRide.
How do I request a ride with InRide?
Open the InRide app, select your pickup location and destination, choose the ride category (InRide, Economy or InRide XL) and enter the price you want to offer. Nearby captains review your offer and can accept it instantly or send a counter-offer. You choose which ride to take.
How do I sign up as a captain (driver)?
Tap "Sign up to drive" or download the InRide Captain app. Complete the 5-step registration by uploading your National ID or Iqama, driving licence and vehicle registration card, and entering your bank details for direct payouts.
How can I delete my InRide account and personal data?
In the app, go to Settings, then Account, then Delete Account and confirm. If you can't access the app, choose "Account deletion request" in the form above and send your name, email and phone number. We'll verify your identity and permanently delete your account and data within 24 hours.
What should I do if I forget an item in a ride?
Open your ride history in the app, select the ride and choose "Contact Driver" or "I lost an item". If you can't reach the captain, contact us right away through the form or at info@in-ride.com with the trip ID, and we'll coordinate with the captain.
Which payment methods are supported, and how is the fare calculated?
InRide supports credit and debit cards, Apple Pay, wallet balance and cash. The suggested fare is based on distance and traffic, but you are free to adjust it and offer a price that fits your budget.