Welcome to InRide. This policy describes our approach to dealing with personal data of InRide users (“you” or “yours”).
InRide Technology Establishment is the entity that provides InRide and controls processing of data; the term "us" or "we" refers to the owner of the InRide app, InRide Technology Establishment, founded in Saudi Arabia. The term “you” or “your” refers to the rider who request or receive transportation services via InRide App are referred to as “Passengers”, and individuals who provide these services to Passengers are referred to as “Drivers”.
This privacy notice lets you know how we promise to look after your personal data. This notice tells you things like what information we use to provide you with our transportation services.How we use your information to keep you safe, and the choices and controls available to you. This notice also tells you about your privacy rights and how data protection rules work to protect everyone.
1. Personal data we process
We only process information that we need, so we can provide you with the best service on our transportation platform.
Contact details. things like name, phone number and e-mail address.
Profile information. things like your profile picture, saved addresses, language and communication preferences.
Location information. We collect users’ location data to enable rides, provide user support, ensure safety, detect fraud, and comply with legal requirements. We collect location information (including GPS coordinates and WiFi data) based on your InRide app settings and device permissions.
Passengers. We collect your device’s precise location when the app is running in the foreground (app open and on-screen) and when the app is running in the background (app open but not on-screen) from the time you request a ride until it ends. Passengers may use the app without enabling it to collect precise location data from their mobile devices by directly inputting the pick-up and drop-off address or coordinates into the app.
Drivers.We collect your device’s precise location when the app is running in the foreground (app open and on-screen) and when the app is running in the background (app open but not on-screen) in the Driver mode. We may also collect precise location for a limited time after you exit Driver mode to detect and investigate ride incidents.
Payment information. We collect transaction information related to the services provided via InRide, including amount charged, payment transaction information, date and time the service was provided, route and distance traveled.
Communication and correspondence. We enable users to communicate with each other and with us through the Platform. To facilitate this, we receive data about the time and date of the communications and the content. We may use this data to provide user support and resolve disputes between users, identify violations of InRide rules, ensure safety, and improve our Platform.
Device information. We collect information about the device you use to access InRide, such as your device name, brand and model, user agent, IP address, mobile carrier, network type, time zone settings, language settings, advertising identifiers, browser type, operating system and its version, and installed applications that can be used for authentication and anti-fraud purposes. We may also collect mobile sensor data, such as speed, direction, altitude, acceleration, deceleration, and other technical data.
Data about the usage of the transportation services. things like data about journey status, times and data about your conduct as assessed by drivers.Data related to communication through instant messages directly in the InRide app ("Chat with Driver" option): date and time of the communication and its content.
2. Purpose of the processing
We process your personal data to facilitate and enhance your experience with our transportation services. Our data processing activities encompass various aspects of our services, ensuring a smooth and secure journey for both passengers and drivers:
Connecting You with Transportation. We collect and process personal data to connect passengers with drivers, enabling efficient pickups and drop-offs. Additionally, we help you locate the nearest available hire vehicles, such as cars and other types of logistics services. Instant messages within the InRide app are processed to provide customer support, resolve disputes, enhance security, improve our products and services, and perform analytical assessments.
Streamlining Your Ride. To make your journey seamless, we share geolocation data and passenger phone numbers with drivers during ride-hailing. This ensures efficient navigation and transparent routes. Geolocation data is collected only when the InRide app is active and ceases once the app is closed.
Ensuring Your Journey's Success. We utilize geolocation data to ensure you reach your destination smoothly and to address quality-related issues related to our services. Knowing your drop-off location allows us to accurately bill for the service, and manage our fleet effectively.
Optimizing the App. Your contact details are used to notify you of updates to the InRide app, ensuring that you can continue enjoying our services seamlessly. We also collect limited data from your device to provide internet, mobile, and telephone services while maintaining account security through authentication and verification checks.
Enhancing Convenience. To provide you with the quickest, most cost-effective, and convenient rides, we gather data on passenger and rider routes for geographic analysis. This information helps us improve route recommendations to drivers and ensures that they hire vehicles.
Facilitating Payments. We collect payment details to process passenger payments on behalf of drivers for ride-hailing services.
Maintaining Standards. We gather data on journey statuses, time, and passenger ratings based on driver feedback. This information promotes user safety, ensures compliance with our terms and conditions, and guarantees the delivery of a high-quality and enjoyable service. Customer support data and correspondence are collected to gather feedback and address disputes and service quality matters.
Keeping You Informed. We utilize your name, phone number, and email address for communication purposes. This includes notifying you when your journey is completed, sending trip confirmation receipts, and informing you of important service updates, such as the suspension of scooter hire during adverse weather conditions.
Rest assured that your data is handled with care and in accordance with our privacy policies and legal obligations. If you have any questions or concerns regarding your data, please don't hesitate to reach out to us. Your satisfaction and safety are our top priorities.
3. How We Utilize Your Data
We employ your personal information for various purposes, ensuring a seamless and secure experience on InRide. Here's how we utilize your data:
- Facilitating Your Use of InRide.
- Enabling users to create and maintain InRide accounts.
- Facilitating requests for services through InRide.
- Verifying drivers' qualifications and capabilities to provide services via InRide.
- Identifying and mitigating unsafe or unlawful behavior, fraud, and violations of InRide's policies.
- Suspending and deactivating users involved in prohibited activities.
- Offering user support and addressing user complaints.
- Sending non-marketing communications such as invoices, receipts, or ride-related notifications.
- Maintaining the accessibility, security, and stability of our platform, and preventing and resolving incidents and technical issues.
Legal Basis. These actions are driven by our contractual obligations to you, our necessity to adhere to legal requirements, and our legitimate interest in ensuring InRide's safety and reliability.
Enhancing and Developing Features and Products.
- Conducting testing, research, data analysis, development, and machine learning.
- Gathering and incorporating user feedback to improve our services.
Promoting InRide.
- Sending marketing communications and advertisements.
- Personalizing content and advertising on InRide and third-party platforms.
- Organizing contests, events, car branding initiatives, referral programs, and other promotions.
Protecting Rights and Ensuring Legal Compliance.
- Adhering to licensing and permit requirements and all applicable laws and regulations.
- Responding to requests from law enforcement agencies, government inquiries, court orders, and legal claims.
- Safeguarding the rights and interests of the InRide, our users, and the public.
Your data is handled with care and in accordance with our privacy policies and legal obligations. If you have any questions or concerns about your data, please don't hesitate to reach out to us. Your satisfaction and data security are paramount to us.
4. How We Share Your Data
We value your trust, and it's important that you understand how we share your information to enhance your InRide experience:
Sharing with Other Users. To facilitate ride scheduling and service provision, we share specific information between passengers and drivers:
Passenger Information Shared with Driver. This includes your name, profile picture (if uploaded), rating, pickup and drop-off locations, trip count, offered fare, comments, and contact information. In regions where we require national ID numbers, we may also indicate whether you've submitted this number, without sharing the ID number itself.
Driver Information Shared with Passenger. Passengers receive the driver's full name, profile picture, vehicle details and photo, location before and during the trip, driver ratings and reviews, trip count, age (for certain features), and contact information.
When necessary to provide passengers with receipts and invoices, we may share trip details, including the origin and destination of the trip, total duration and distance, fare breakdown, driver's name, taxation identifier number, and other legally required information.
When necessary to provide passengers with receipts and invoices, we may share trip details, including the origin and destinIf you register via a referral link, we may share your name and trip count with the referring user to determine eligibility for referral bonuses.
For services beyond transportation provided through InRide, we'll share the information necessary for the provision of such services with other users.
Sharing with Service Providers. We may share your personal information with business service providers to enhance your InRide experience. These providers offer services such as payment processing, user and technical support, background checks, identity verification, insurance, cloud storage, content delivery, in-app messaging, in-app calling, push notifications, anti-fraud measures, advertising, marketing, analytics (including AppsFlyer,clevertap), research, surveys, bonus payments, and professional services (consultants, lawyers, accountants, auditors). Additionally, we may share information with airports as needed.
Certain partners process data independently for their own purposes, and we don't control their processing. This includes Google (related to Google Maps) and social media companies (including Meta) for our use of their tools.
Sharing Within Our Corporate Group. We may share your information with our parent, subsidiary, or affiliate companies as part of our global operations.
Business Transfer. In the event of a significant corporate transaction, personal information may be transferred as part of the asset transfer.
Legal Compliance. We may disclose your personal information when necessary to protect rights and comply with legal obligations.
With Your Consent. For other purposes, we may share your data pursuant to your consent or at your direction.
Depersonalized Data. We may share aggregated or anonymized information that no longer identifies individuals.
We respect your privacy and take every measure to ensure your data is handled securely and in accordance with our privacy policies and legal requirements. If you have any questions or concerns, please don't hesitate to contact us. Your trust and satisfaction are paramount to us.
5. Your Rights and Choices
We want to ensure you have control over your personal information and how it's used. Here are your rights and choices:
Accessing, Receiving, and Updating Your Information. You have the ability to access, review, and update your information through your account settings within the app. Alternatively, you can reach out to us at our contact page https://InRide.com/en/contacts/support/ to request access to a copy of all the data we process about you. This data will be provided in a structured, commonly used, and machine-readable format if it has been processed by automated means.
Deleting Your Account and Data. If you wish to delete your account, you can do so through the app settings. Alternatively, you can request the deletion of your account and associated data by contacting us at [our contact page] https://InRide.com/en/contacts/support/ . Please note that we may require you to verify your account and identity. In certain cases, we may retain specific information even after your account is deleted if there's a legitimate basis for such retention, as outlined in the "How We Store Your Information" section.
Managing Location Information. You have control over what location information we collect. You can adjust your device's settings to prevent it from sharing location information through your device's system settings.
Objections and Withdrawal of Consent. You have the right to object to the processing of your information when processing is based on our legitimate interests. Additionally, if processing is based on your consent, you can withdraw that consent at any time. Here's how you can exercise these rights:
Opting Out of Push Notifications. You can opt out of receiving push notifications by adjusting your device settings or through the app settings.
Unsubscribing from Marketing Emails and Messages. You can opt out of marketing emails and messages by using the "unsubscribe" link or the provided mechanism in such communications.
Managing Cookies. You can manage cookies by deleting them and adjusting your cookie settings in your web browser settings.
Restrictions:
You have the option to request limitations on how we use your data. We may continue to process your data after such a request, to the extent required or permitted by law.
Right to Complain to the Supervisory Authority:
Under local laws, you may have the right to file a complaint with your local supervisory authority if you believe your data privacy rights have been violated.
Your privacy and choices are important to us, and we are committed to respecting and fulfilling your rights. If you have any questions or need assistance with exercising these rights, please feel free to contact us at any time.
6. How We Safeguard Your Information
Your data's security and responsible management are of utmost importance to us. Here's how we handle the storage of your information:
Data Retention Policy:
We maintain your personal information as long as you hold an active account with us. Additionally, we may retain specific data even after account closure for valid reasons:
1. Tax Obligations. Transactional details, such as ride and payment data, are stored for the duration necessary to fulfill our tax obligations. Typically, tax laws mandate retaining such information for a period of 10 years.
2. Regulatory Requirements. We adhere to the retention periods mandated by licensing regulators, where applicable. These periods can vary based on your location and the type of data.
3. Statutory Document Retention. Correspondence and other documentation are retained in compliance with statutory document retention obligations. Generally, commercial law requires the preservation of commercial correspondence for a duration of 6 years.
4. Legal Claims and Disputes. In cases involving legal claims, disputes, or the potential thereof, we retain the associated information until the claim is resolved, the dispute is settled, or the statute of limitations expires. The duration of the statute of limitations varies by location but typically requires data retention for 3-7 years.
5. Fraud Prevention and Safety. We maintain relevant data to prevent fraud, ensure user safety, and fulfill our legal obligations. This data is retained for as long as necessary to serve these purposes.
Your privacy and the integrity of your data are of paramount importance to us. Rest assured that we strictly adhere to legal requirements and industry best practices to protect your information throughout its lifecycle. If you have any questions or concerns regarding data security or retention, please feel free to reach out to us for further clarification and assistance. Your trust is integral to our commitment to safeguarding your data.
7. How We Ensure the Security of Your Information
The protection of your personal information is of paramount importance to us. We have implemented reasonable and appropriate security measures, encompassing technical, legal, and organizational safeguards, to shield your data from unauthorized actions. These actions include, but are not limited to, unauthorized access, disclosure, alteration, or destruction that could result in the loss, theft, or misuse of your data.
Our security protocols standard, underscoring our commitment to preserving the integrity of your information. To continually enhance our security posture, we conduct regular reviews of our security measures, exploring new technologies and methodologies.
It's important to note that while we invest significant efforts in safeguarding your data, the concept of absolute security is elusive, both on and off the Internet. Particularly in the face of malicious actions by third parties, where the potential gain from a successful attack may far exceed the data's intrinsic value, we cannot guarantee absolute security. Nonetheless, we diligently employ commercially reasonable measures to uphold the security and confidentiality of your information.
8. General Disclosures
Protecting Children. InRide is not intended for use by children, as defined by local laws. Should we discover that we possess personal information belonging to a child, we will make reasonable efforts to promptly delete this data and ensure it is not further used or shared. If you suspect that a child has provided us with personal information, please contact us at our contact page https://InRide.com/en/contacts/support.
Telephone Monitoring. For quality assurance and training purposes, telephone conversations may be subject to monitoring and recording.
Do Not Track. Certain web browsers transmit "do-not-track" signals to websites. Due to variations in how browsers implement this feature, we do not currently take action in response to these signals.
Third-Party Collections. Some third parties may utilize automatic information collection technologies, including cross-site tracking, to gather personal information. These parties may include your internet service provider, web browser, mobile service provider, mobile device manufacturer, online advertisers, and data analytics firms. Additionally, our platform may contain links to third-party platforms. Clicking on such links may result in the respective platform collecting your personal information. We are not responsible for the privacy practices of these third parties.
9. Changes
We may periodically update this policy to align with evolving laws and operational practices. When we make changes to this policy, we will inform you by revising the "Last Updated" date at the top of this page and by publishing the revised Privacy Policy, along with any other notices required by applicable law. By using InRide, you agree to abide by the most recent terms outlined in this policy.
10. Contact Us
Please don't hesitate to reach out to us at [our contact page https://InRide.com/en/contacts/support. We will respond to your inquiries in accordance with applicable laws and after appropriately verifying your account and identity. Your privacy and satisfaction are important to us, and we are committed to addressing your concerns effectively.